Tropico 6 (skin)
Tropico 6 (skin)
Tropico 6 (skin)

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

    • How do I install my games?

    • I activated the base game but the DLC is not showing up in Uplay/Steam

    • I found a patch at the games official website and now the game is asking for a CD.

    • If a game does not work

      If a game does not work or install, it does not mean that the game is broken or faulty. There is a large number of reasons for that. For some games and usual problems we have FAQ section, where you can find a lot of answers to a number of questions. Please do consult the FAQ section and only after trying the recommended actions from it, contact support@gamersgate.com for prompt help.


      Some tips to follow during the whole process are the following:



      • When downloading the Download file of the game, save it to your hard drive rather than just running it from the browser.

      • Upgrade your video drivers to the latest version - at least DirectX 9c. Actually, many games NEED 9c to work. Running 10 or 11 are not always good enough. DirectX can be found at www.microsoft.com

      • If you run games under Windows Vista, then try running "as administrator": for that you to right click on the icon of the game, then chose "run as administrator"

      • If you are using Windows XP and Vista it is better to have administrative rights on your account.

      • You also may try using Compatibility Mode when running games on Vista: right click on the game icon, choose Properties tab and there will be a "Compatibility" tab with different settings

      • Sometimes lowering down security/or turning it off and see if it changes the situation - it may block the execution or files or block access to/from them.

      • If you have a problem with a game, try downloading it one more time, but to a folder somewhere else that a system folder - like Desktop, or C:/Program Files. Try not running it from the browser, because its better you save the file to your hard drive.

      • If you still have no progress see if you can try to download and install on another PC and check if it is a game related problem, or a PC related one.

    • Please insert CD/DVD in drive C:

    • Where can I find the Manual for my game?

    • Will I receive all the pre-ordered bonuses as advertised by the publisher?

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Deliver2Mac games

  • Support

  • Ubisoft games

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